Frequently Asked Questions
Everything you need to know about shopping with ETHNC.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries can take 7-14 business days depending on your location.
How do I determine my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit, as our ethnic silhouettes may differ from standard western sizing.
What is your return and exchange policy?
We accept returns and exchanges within 15 days of delivery, provided the items are unworn, unwashed, and have all original tags attached.
How should I care for my ETHNC garments?
To preserve the quality of our fabrics and intricate embroidery, we recommend dry cleaning for all heavy occasion wear and gentle hand washing for our daily cotton collections.
Do you offer customization or alterations?
Currently, we offer pre-set sizes from XS to XXL. We do not provide custom tailoring services at this time, but our designs include margins for easy local alterations.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. For specific regions, we also offer local digital wallet options.